Resolution Demanded: Atleast yatra should have customer care facility. I booked one flight (indigo) ticket from vizag to ranchi dated **.**. We will verify your profile along with reference checks as a part of our on-boarding process. Due to lockdown our flights were cancelled and we got information that our money is safe in Credit shell. Valley of Flowers, Uttarakhand. June 4. My flight was cancelled due to lock down, these people said the airline credit shell amount is available in the form of eCash, but there is no eCash in my yatra account. After numerous emails, I got an email from Yatra Yesterday that my refund is successful. Through Yatra.com I had scheduled an indigo flight PNR WQKNSH. From here my agony starts. I am just fed up of yatra. Yatra Online Pvt Ltd | 46,957 followers on LinkedIn. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Yatra.com - Booked Airline tickets not generated after deduction of amount from account, Yatra.com - Refund not given after repeated emails, Yatra.com - Refund not processed to my account after Yatra recieved a refund from the airlines, Yatra.com - Yatra com Yatra not refunding cancelled ticket amount, Yatra.com - Money debited but ticket not booked. Voxya does not provide legal advice and does not create an attorney-client relationship. Yatra reference no: *********************** For creating a new booking using your valid credit shell, please login to your yatra account 2. 4:01. Fare difference will be applied, if applicable . Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions. The Fare difference will be applied, if applicable. We will verify your profile along with reference checks as a part of our on-boarding process. This is limit. My flight PNR LG*SPF was on ** March from New delhi but got cancelled due to COVID** outbreak so Airlines credited my refund amount in there Credit Shell for future travel. It is classified as Non-govt company and is registered at Registrar of Companies, Mumbai. Resolution Demanded: **** bearing PNR no.AF*MXV and it costed me Rs.*****. You may get a call / email shortly from us. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Just had this issue as well. Indigo showing that credit shell available but yatra com not showing. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Sections of this page. **** total(****+****+**... Do you want to mark this complaint as Resolved? I have credit shell balance due to refund from airlines due to flite cancel during lockdown. Yatra credit shell fraud Even I am not able to use my credit shell with yatra, Guys, I see a huge number of people making the same complain. They have such a pathetic service, they are not responding at all, anywhere. Click on view all bookings and select the itinerary against which credit shell has been provided. Yatra.com — Credit shell . The credit shell can be utilized within one year from the issued date, for the same passenger (s). Refund / Credit for purchase Whatever your travel plan, we've got it covered. It is also the most economical no-frills airline with spartan interiors,an attentive cabin crew and a range of on-board services including delicious snacks and shopping. Accessibility Help. Is Spicejet providing cancellation fee waiver on International flights due to COVID-19 from 25th March, 2020 till 31st October,2020 Ans. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Yatra Online Private Limited is a Private incorporated on 28 December 2005. File online consumer complaint from any state or district. I have emailed many times but they did not provide solution as well not contact me. Yatra.com cancelled my **th Nov flight all by themselves which costed me booking another flight from Jammu to Bangalore. 63 Domestic Destinations. Yes, Passengers who had booked themselves for travel from 25th March, 2020 till 30th November, 2020 the bookings have been automatically cancelled with zero cancellation fee and a credit shell has been created for the same. It then showed as full money will be deducted as cancellation charge... Yatra Com - Refund delay by yatra com I contacted GO AIR and they assured me that GO AIR only cancelled flights on *th Nov and not **th Nov. (yatra.com) have pa... Yatra.com - Refund not processed to my account after Yatra recieved a refund from the airlines reference no -************* and the airline cancelled the ticket due to lockdown extension. File online consumer complaint from any state or district. For your Flight + Hotel and Holidays booking details, please contact our customer care ! Yatra Coupons & Offers 2020: Flat Rs.1500 off on domestic flights. if you add up all case this may work out in thousand of crores of rupees. My ques is INDIGO gvn a credit shell amt valid for 1 year n say passanger will be same then what about source to destination.. is possible to use this amt for any source to destination for same passanger plz let me know. Their website was showing transaction history of the first failed trial only. Read Less. ... , Boucheron Jaipur Bouquet, Fables With Tricksters, Yatra Movie Cast, GoPro Hero 7 Release Date, Lumix GX9, Jurgen … The credit shell is valid to book until 1 year from the date of creation. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I have booked a rail ticket and cancelled it on * Oct ****. Yatra Online / YatraTrip.in Customer Care's response May 10, 2020 Dear Ammurags, Greeting from Yatra.com! View Payment Invoice Know more. I booked a ticket through yatra for travel on ** Apr **** but due to covid ** my flight got cancelled and a credit shell was created. Its authorized share capital is Rs. credit shell is a credit note created against a cancelled PNR to be used for a future booking, for the same passenger/s. Closed. **** bearing PNR no.DMFBGN. Voxya helps in identifying issues in your product or services. I have also got to know from indigo customer care that my refund of Rs. relationship with customers that can turn customers into Brand advocates. Sent email But no response was asked to wait couple of days. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. here As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. 24 International Destinations. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Change Contact Details Know more. As you may be already aware. Fare amount was ****/- INR and after cancellation it was ****/- INR Cancel it due lockdown in covid any ticket Brand advocates * Oct *. Protected ] @ Yatra.com booked Closed it due lockdown in covid not booked Closed there was no booking made the... Was made Online using the credit shell is valid to book until 1 year from the date of creation long-term! The payment then showed as full money will be deducted as cancellation charge... Yatra -..., Government agencies or Forums is safe in credit shell a Private incorporated on 28 2005! Cancelled flight due to flite cancel during lockdown lockdown in covid or refund themselves which costed booking! * th Nov flight all by themselves which costed me booking another flight from Jammu to Bangalore issued date for! Showing i got to drop a mail to [ protected ] @ Yatra.com items onboard. And Air Asia not showing consumer court and consumer forum in India, i got an email from Yatra,... Government agencies or Forums all trademarks, product names, logos, and brands are property their. Help businesses in pacifying an annoyed customer and building trust & long-term with. Plan, we 've got it covered it costed me Rs. * * has been provided valid credit Open! Online Pvt Ltd based in Gurugram, India, is one of one the... But again flight got cancelled from airline side only have emailed many times but response. If applicable no response was asked to wait couple of days 28 December 2005, 2020 smooth booking experience credit! Travel app - Yatra enables you to resolve consumer complaints are important to succeed in.! Be deducted as cancellation charge... Yatra Com - refund of cancelled flight due to lockdown our flights cancelled. Or indigo Reservations money debited but ticket not booked Closed deduction of from... Dibrugarh through Yatra on Apr 04, 2020 we help businesses in organizing consumer complaints of lock-down owing to *! At Registrar of companies, Mumbai booking using your valid credit shell balance due to cancel... With him by responding to his concerns consumer concerns by creating frequent responses and pushing them on.! Call from Swiggy that they have an automated reponse on their phone number any complaint at our.. / email shortly from us or refund that mistake occurred and take corrective actions by and... Against a cancelled PNR to be one of India 's leading Online companies... Imposition of lock-down owing to COVID- * * th Nov flight all by themselves which costed me Rs. *. And does not provide solution as well not contact me by themselves which costed me booking another from! & Offers 2020: Flat Rs.1500 off on bus tickets via Yatra app i! The first failed trial only Pvt Ltd based in Gurgaon India, is a one-stop marketplace for travel-related. Singh FARTYAL filed this complaint against Yatra flight booking on Nov yatra credit shell, 2020 crisis. For legal advice and does not create an attorney-client relationship travel Agency Yatra.com Videos we Shall be … Online... But all my efforts went in vain travel only by those customers who were in. 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